Project Highlights
Every team and project looks a little different — and that’s the fun part. Here are a few examples of how I’ve helped teams design, launch, and sustain their learning initiatives.
Multi-phased training rollout for a new project approval process
A large utility company needed a multi-phase training program to support a new capital project approval process and ensure smooth adoption across teams.
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I led the learning strategy in partnership with the change management team and subject matter experts, personally designing all training content and serving as the primary instructor.
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Developed eight comprehensive training modules delivered to more than 1000 project managers, engineers, construction and maintenance teams, planners, and project controls staff.
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Onboarded 1000+ staff within two months. The training achieved strong adoption, enabling 50% work program growth, 30% department expansion, and a smoother transition for contractors.
Job Shadowing
Learning Strategy
Content Creation
Instructor-led Training
Related Services
Long-term training strategy for project delivery teams
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Served as the go-to training specialist, creating learning solutions that were accessible and relevant to all roles across the project delivery teams.
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Designed a centralized website to host governance information, communications, and training resources
Developed and delivered virtual and in-person training modules
Designed, recorded, and edited videos for asynchronous learning
Created interactive quick-start guides tailored by role and department
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The new training framework strengthened the team’s overall credibility and provided a reliable, self-serve source for information and learning. Onboarding became more efficient and consistent across departments, supporting faster project approvals and funding decisions. Staff reported feeling more empowered and engaged, contributing to a stronger culture of accountability and continuous improvement.
A newly formed Centre of Excellence required centralized, ongoing learning support for 1000+ project delivery staff.
Job Shadowing
Communication Strategy
Learning Repository
Content Creation
Asynchronous learning
Related Services
Leadership Learning Campaign
Executive leaders requested an innovative learning solution to explore how capital projects are managed, funded and approved, delivered in a format that accommodated busy schedules.
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I pitched, designed, and led a creative learning campaign to engage leaders in understanding and discussing the capital project management and approval process.
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Developed bite-sized learning content delivered through weekly emails
Created infographics and flowcharts to visually represent processes
Produced leadership videos to invite discussion and highlight opportunities for improvement
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The campaign offered a refreshing and accessible way for busy leaders to engage with the material. While participation varied, the approach demonstrated the potential of learning campaigns to deliver innovative, high-level learning experiences and informed refinements for future engagement strategies.
Job Shadowing
Communication Strategy
Learning Repository
Content Creation
Asynchronous learning
Related Services
Hypercare and training support following initiative rollout
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I led a team of trainers to deliver Hypercare training services and troubleshooting support.
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Designed new gap training modules.
Updated existing materials for accuracy and added workarounds.
Developed a troubleshooting database.
Created a defect and workarounds log to document issues, direct staff actions, and align the project team on fixes.
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Post-rollout surveys showed notable increases in employee confidence and satisfaction, particularly in feeling equipped with the tools and resources needed to do their jobs effectively.
The defect and troubleshooting logs streamlined communication between staff and the project team, reduced supervisor support time, and ensured issues were tracked and resolved efficiently.
A multi-department initiative required post-rollout Hypercare and training support to manage software and process changes.
Hypercare Hub
Action Logs and Workarounds
Content Alignment
Learning Repository
Asynchronous learning
Related Services
Customer Service Refresh Training
Pandemic and business changes prompted a training refresh for scheduling, planning, and customer services teams to boost engagement, efficiency, and customer satisfaction.
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I led the training team in designing a multi-solution approach to refresh customer service training across scheduling, planning, and customer services teams.
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Piloted and implemented a data analytics resource to target high-priority training topics
Created a centralized training hub to house all customer service resources
Delivered in-person training to over 300 staff
Developed asynchronous microlearning modules and audio clips for hands-on learning
Held monthly and ad hoc coaching sessions to reinforce skills and address team needs
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Reduced customer complaints and improved service quality
50% of the department now access the training hub daily, providing a single source of truth and improved information accessibility
Developed an average of six new training modules per month, empowering staff to self-learn
Recognized with a President’s Award for leveraging data analytics to enhance customer service skills
Job Shadowing
Communication Hub
Learning Repository
Content Creation
Instructor-led Training
Hands-on Learning
Learning Campaign
Coaching
Related Services
Hybrid Rollout
A department of 300+ staff adopted a hybrid work model, requiring communication and leadership training to set expectations and support remote work.
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I collaborated with manager counterparts to lead the learning and communication strategy for the hybrid rollout. I developed data-driven learning solutions to ensure staff and supervisors were fully equipped to succeed.
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Created learning content to help staff interpret and navigate dashboards
Customized a central hub to house communications, dashboards, and infographic learning resources
Maintained action logs to identify and correct dashboard errors
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Data showed little to no decline in performance between work-from-home and in-office staff
Employees reported feeling equipped and empowered to exceed expectations
No increase in customer complaints following the rollout
Minimal coaching was required post-rollout
Job Shadowing
Communication Strategy
Instructor-led training
Coaching
Learning Repository
Related Services
